Privacy Policy
We collect and process limited information to run Helpal, prevent fraud, and resolve disputes.
What we collect
- Account details (email, name, role).
- Files you upload (e.g., drafts, learning support documents).
- Operational logs (e.g., actions taken, timestamps).
- Forensic details for security (IP address and user agent) when you accept integrity policies.
Why we collect it
- To operate escrow payments and deliver services.
- To reduce fraud and misuse.
- To investigate disputes and enforce policies.
- To improve the platform (analytics and reliability).
Sharing
We do not sell your personal data. We share only what is necessary with service providers (e.g., payment processing) and where legally required.
Retention
We retain records as needed for platform operation, fraud prevention, dispute resolution, and legal compliance. You can request deletion where legally applicable.
